Privacy Policy

This Privacy Policy explains how Stokedau Casino handles information connected with players and visitors to its website. We aim to collect and use personal information fairly, transparently and only for reasonable business, security, support and legal purposes. By using the website or creating an account, you acknowledge that information may be handled as described below. Please read this policy together with the website’s Terms and Conditions and any other notices shown when information is collected.

Stokedau Casino holds a gaming licence issued by the Curaçao Gaming Control Board (GC), and operates under a responsible gaming framework with an enforced 18+ age restriction.

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that apply to your account. We seek to collect information that is relevant to operating the service, protecting players and meeting applicable legal and regulatory responsibilities. Information may be collected directly from you, automatically when you use the website, or from service providers involved in payments, verification, security and technical operations.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of communications with support. We may also request information needed to confirm your identity, age, eligibility or account ownership. This can include verification documents or information from documents, such as identification details, subject to appropriate security measures.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances and other transactions. Payment providers may process payment details on our behalf, and the information available to us may depend on the payment method used. We use transaction information to operate the account, provide requested services, investigate unusual activity, resolve payment questions and maintain accurate financial and gaming records.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include an IP address, browser type, device information, operating system, language settings, approximate location, pages viewed, links followed, dates and times of activity, and information about errors or performance. We may also collect information about how you interact with account features so that we can maintain, secure and improve the website.

Communications and preferences

We may keep records of enquiries, complaints, requests and other communications. We may also record your choices about marketing, cookies, account notifications and other communications. These records help us understand your instructions, respond consistently and demonstrate how your preferences have been applied.

How we use information

Personal information is used for purposes connected with providing and managing the casino service. We do not seek to use information for purposes that are unrelated to the reason it was collected unless permitted or required by applicable obligations, or where you have provided an appropriate instruction or consent.

To create, administer and maintain your player account.
To provide requested games, account features, payments and customer support.
To confirm identity, age and account ownership where checks are required.
To carry out anti-fraud, anti-money laundering, security and responsible gambling checks.
To process deposits, withdrawals and other account transactions.
To investigate suspicious, unauthorised or prohibited activity and protect the website and its users.
To communicate with you about your account, service notices, security matters and support requests.
To send marketing communications where permitted and where your preferences allow it.
To understand website use, fix technical issues, improve performance and develop the service.
To comply with legal, financial, gaming, security and record-keeping obligations.
To establish, exercise or defend legal rights and manage disputes or complaints.

Some information may be combined or reviewed to identify risks, prevent misuse and support responsible operation of the website. Automated tools may assist with security, fraud detection, account monitoring or service performance. Where appropriate, activity may also be reviewed by trained personnel. If you have a question about a decision affecting your account, you can contact support so your concern can be considered.

Marketing communications

We may use contact details and stated preferences to provide promotional or informational communications where this is allowed. You can change your marketing preferences or unsubscribe from marketing messages at any time. Service messages that are necessary for account security, transactions or the operation of the website may still be sent, even if you opt out of promotional communications.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to keep the service working, remember settings, support account functions, understand website usage and help with security. Some cookies are necessary for requested features, while others may support analytics, preferences or communications. Your browser will usually allow you to view, block or delete cookies through its settings. If you restrict cookies, some website features may not work as intended or your preferences may not be retained.

When information may be shared

Information may be shared with carefully selected providers that help operate the website. These providers may support hosting, technology, payments, identity and verification checks, security, fraud prevention, customer support, communications, analytics, professional advice and legal or financial administration. They should receive information only where it is relevant to their services and should handle it under appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a lawful request, legal process or applicable obligation; protect the rights, safety or property of players or the website; investigate suspected fraud or misuse; or support a business transfer, restructuring or similar change. Where information is sent to a service provider or location outside Australia, reasonable steps are taken to support appropriate handling and protection, subject to applicable requirements.

Security and confidentiality

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and internal handling rules. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational considerations.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute, and a request may be subject to identity checks, legal exceptions, security concerns or record-keeping requirements. We will handle requests fairly and explain if we cannot fully comply.

Access: you may ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask us to delete your data where it is no longer needed or where another applicable basis for deletion applies. Deletion may not be possible where records must be retained.
Marketing consent: you may withdraw consent to marketing communications or change your marketing preferences at any time.
Information about handling: you may ask questions about how your information is collected, used, shared or protected.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact us at support@stokedaucasino.wtf. Please include enough information for us to understand your request, but do not send unnecessary sensitive information. We may need to verify your identity before providing information or changing account details. This helps protect your account and prevents information from being disclosed to the wrong person.

We aim to respond to privacy requests within a reasonable time and in accordance with applicable requirements. If your request relates to an account issue, transaction or security concern, providing relevant dates or a clear description may help us investigate it more efficiently. You can also use the same contact address to raise a privacy complaint or ask for clarification about this policy.

Policy updates

This Privacy Policy may be updated when our services, technology, legal responsibilities or information practices change. The updated version will be made available on the website, and the revised policy will apply from its stated publication or effective date. We encourage players to review this page from time to time so they remain informed about how information is handled.